How do I order a custom mosaic art?
Just upload a photo on our website, choose your preferred style, and you'll instantly see a preview of your brick art. If you're happy with it, you can place your order right away.

Can you help with editing?
No problem! Our designers will make free adjustments based on your needs. Just send us your photo using the chat tool at the bottom of our website.

Does my photo need to be high resolution?
No, it just needs to be clear.

How can I make the mosaic art look sharper?
For better clarity, it's best to use a portrait or half-body shot. Brick art isn’t designed for high-definition detail, but fans love its unique 3D blocky style. Unlike high-resolution photos or paintings, brick art has its own charm and visual appeal.

How long does shipping take?
We ship orders within one business day. You can check the estimated delivery time here.

How can I track my order?
You'll receive an email with your tracking number once your order ships. Use that number to track your package here .

Can I pick up my order at a SF store in Hong Kong?
Yes! Hong Kong customers can choose delivery or self-pickup at SF business locations, SF stations and SF smart lockers (just enter the SF "point code" in the address field).

What if I lose some mini-bricks?
We include 10% extra bricks of each color, so losing a few won’t be an issue. If you need more, feel free to contact us.​​​​​​​​​​​​​​​​​​​​​

How do I get offline building instructions?
We currently offer online instructions only. You can access them by scanning the QR code on the packing slip or visiting our website.​​​​​​​

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, Alipay and AlipayHK.