• Support

Support

Frequestly Asked Questions

How long does it take to ship my order?
For standard delivery, it takes 1-3 business days to ship. You should receive an email order notification with a tracking number to track your shipment.
Please note: The arrival of your order may subject to delay due to the pandemic!

If I lost a brick, what to do?
No worry, the bricks in the boxset is more than you need to build your artwork. Just in case you need extra pieces, please contact us.

How to get an offline building map?
The building map is only available online. You can visit the building map of your set anytime via the QR code or the URL provided on the packing slip.